Return & Refund Policy

At World pallet market, your satisfaction is our priority. We are committed to providing our customers with quality products and a transparent, fair return process. The policy outlined below ensures that all buyers understand their rights and responsibilities regarding returns, exchanges, and refunds.

This Return & Refund Policy applies to all purchases made through our website, social platforms, or direct sales, including but not limited to individual items, bulk orders, liquidation pallets, and wholesale lots.

Please read this policy carefully before making a purchase.

1. General Return Policy

We accept returns under certain conditions and within specific timeframes. Due to the nature of liquidation and wholesale items (especially pallets or assorted lots), all sales are considered final unless otherwise stated. However, we do offer exceptions based on item condition, shipping damage, or misrepresentation.

If your item qualifies for a return, it must meet all return conditions listed below, and your return request must be submitted within the designated return window.

2. Return Timeframes

For individual retail items (e.g. clothing, accessories, electronics sold separately), you have 14 calendar days from the delivery date to request a return.
For bulk orders or pallets, returns must be requested within 7 calendar days of delivery.
Return shipping must be postmarked within 5 days of receiving return approval.

We do not accept return requests submitted after these timeframes.

3. Return Conditions

To be eligible for a return, your item must meet all of the following criteria:

Item must be unused, unwashed, and in original condition
Original tags or packaging must be attached (if applicable)
Item must be free of odors, stains, and physical damage
The product must match the return reason provided in your return request
For bulk or pallet items, at least 85% of the order must be returned intact

Returns that do not meet these criteria may be denied.

4. Non-Returnable Items

Certain items are non-returnable and non-refundable, including:

Final Sale or “As-Is” marked products
Opened personal care items (e.g. earbuds, beauty products)
Undergarments for hygiene reasons
Refurbished electronics (if disclosed as such)
Digital goods or downloadable products
Gift cards or store credit
Custom orders or made-to-order items
Liquidation pallets sold as unmanifested or mystery lots
Items sold through third-party channels (e.g., final eBay auctions)

By purchasing these items, you acknowledge and accept that they are sold without return eligibility.

5. Damaged or Defective Items

If you receive an item that is defective, damaged in transit, or not as described, you must notify us within 48 hours of delivery.

Please provide:

Clear photos of the damage or defect
A description of the issue
Your order number and date
The condition of the packaging

We will assess the issue and may offer a replacement, partial refund, or full refund depending on the circumstances. In some cases, we may request that you return the item or dispose of it.

6. Exchanges

We offer exchanges for individual retail items when available. If you would like to exchange your item for a different size or style, please contact us with your request.

Exchanges are subject to product availability. If the desired item is out of stock, we may offer you store credit or a refund.

Exchanges are not available for:

Bulk pallets
Final sale or mystery items
Customized products

7. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds are issued back to your original payment method
Refunds are typically processed within 3–7 business days after item inspection
Original shipping costs are non-refundable, unless the return is due to our error (wrong or damaged item)
Partial refunds may be issued for used or damaged returns, at our discretion

If a refund is denied, we may offer store credit as a goodwill gesture in some cases.

8. Return Shipping

Unless the return is due to a shipping error or defective product on our part:

Return shipping costs are the buyer’s responsibility
We recommend using a trackable shipping method and purchasing insurance
We are not responsible for items lost or damaged during return transit

If you received a prepaid return label from us, you must use it within 5 business days or it will expire.

9. Restocking Fees

We reserve the right to charge a restocking fee of up to 20% for returns on high-value or bulk orders. This fee may apply if:

The item is returned opened or used
The return was not due to our error
The item was part of a curated or custom lot

This fee will be deducted from your refund.

10. Cancellations

We allow order cancellations within 2 hours of purchase. After that, orders are processed and cannot be canceled.

If you change your mind after the item has shipped, you will need to follow our return process upon delivery.

11. International Orders

All sales outside the U.S. are final. Due to customs regulations, shipping delays, and return logistics, we do not accept returns or exchanges on international orders.

If your item arrives damaged or is lost in transit, we will work with the carrier to file a claim and resolve the issue case-by-case.

12. Refused or Undeliverable Packages

If your package is refused, returned by the carrier as undeliverable, or left unclaimed, we reserve the right to deduct return shipping costs and restocking fees from your refund.

You may also be responsible for additional reshipment fees if you request redelivery.